We are always grateful for client feedback and we would be pleased if you would complete the following questionnaire. This can be done anonymously if you would prefer by leaving the client name field blank.

If however you have a specific complaint that you wish to discuss please click on the following https:// small animal hospital/complaint. Please ensure that you include all of your relevant contact details.

How would you rate the overall standard of service your received from the Small Animal Hospital?

This part of the survey uses a table of questions, 

How strongly would you agree with the following statements regarding your customer experience?

Please don't select more than 1 answer(s) per row.

Strongly AgreeAgreeNot SureDisagreeStrongly Disagree
It was quick and easy to make an appointment
The date and time of the appointment suited me
I was satisfied with the length of time I had to wait for an appointment
The waiting area was comfortable
The reception staff were helpful and courteous
I was satisfied with the length of time I had to wait to be seen

This part of the survey uses a table of questions, 

How strongly would you agree with the following statements regarding your customer experience

Please don't select more than 1 answer(s) per row.

Strongly AgreeAgreeNot SureDisagreeStrongly Disagree
The vet provided me with relevant information in a clear manner
The vet was happy for me to ask questions and answered them in a clear manner
I was happy with the level of service I received from the vet

If you submit your answers you will not be able to return to this page.